No, we don't require any deposits or down payments. Payment is only due upon completion of the work and your satisfaction. We accept most payment methods, including credit cards, and have finance options if you wish to pay monthly for your boiler.

Just provide access to the property and ensure the work areas are clear. We'll let you know if we need anything else in advance. You don’t need to be in and can provide a spare key, leaving our team to work.

A boiler replacement typically takes one day, while a boiler conversion to a combi system generally takes two days. We'll need access to your utility meters and mains water stopcock, but our engineers can usually locate these themselves.

Yes, we'll remove your old boiler and any rubbish and dispose of it safely.

We'll show you how to use your new system, including your thermostat, and answer any questions. You can always contact our customer support team for any aftercare service if you need it too.

You can book your annual service by phone, email, or through our social media channels. Payment can be made on the day by cash or card, or you can pay over the phone through our office.

Our customer support team will arrange a suitable date for new customers and provide a morning or afternoon slot. The engineer will call around 30 minutes before their arrival. Existing customers will receive a service reminder two weeks before their scheduled service to arrange their preferred date.

A Gas Safe registered engineer will inspect, test, and clean the main parts of your boiler to ensure its proper and safe operation. Most boiler services only take around 30 minutes, causing minimal inconvenience.

Yes, a boiler service is typically required to keep the manufacturer's warranty valid and extend the lifespan of your boiler. It reduces the risk of breakdowns, improves efficiency, and provides better heat and faster hot water.

Yes, having your boiler serviced every year is recommended to maintain the warranty and ensure its effective operation.