FAQs
(Frequently Asked Questions)
A happy cuistomer service team member connecting with a customer
I have more questions!

Send us a message or give us a call and our team will help with any query or request.

Do I need to pay a deposit for my boiler installation?
What do I need to do before my installation, and do I need to be at home?
How long will the installation take, and what areas do you need to access?
Will you remove my old boiler and any rubbish?
Will the engineer show me how to use my new system?
How can I book and pay for a boiler service?
What should I expect on the day of my service?
What does a boiler service involve and how long does it take?
Is a boiler service necessary to maintain the warranty?
Should I have my boiler serviced annually?
I have more questions!

Send us a message or give us a call and our team will help with any query or request.

Home Heating Services Scotland Ltd (FRN 915860) is an Introducer Appointed Representative of TradeHelp Ltd, who are authorised and regulated by the Financial Conduct Authority (FRN 679812). Home Heating Services Scotland Ltd introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made.