Terms and Conditions – Home Priority Service Plan

Please carefully read the following terms and conditions before enrolling in our Home Priority Service Plan. By signing up for the plan, you agree to be bound by these terms and conditions.

1. Service Coverage:

a. Our Service Plan provides an annual service for your boiler to ensure its proper maintenance and safe operation.
b. The service includes a thorough inspection, cleaning, and testing of the boiler by a qualified engineer.
c. The plan does not cover the labour, repair or replacement of any faulty components or parts of the boiler.
d. For any additional work required, an accurate quote will be provided and accepted for work to begin.
e. Any warranty claims to the manufacturer are the customer's responsibility, not Home Heating Services. Warranties vary depending on the manufacturer and model of the boiler.

2. Eligibility:

a. The Service Plan is available for residential properties with a functioning boiler.
b. Our engineers must deem the boiler suitable upon the first service visit. We have the right to refuse any boiler we don’t feel qualifies for our plan.
c. The plan does not cover boilers with pre-existing faults or issues. This is a service agreement, not a repairs and maintenance or insurance product; therefore, any issues will be dealt with individually. Discounts will be applied, but the customer will still be charged for any additional work over and above the annual service.

3. Scheduling and Access:

a. The customer is responsible for responding to our communications on scheduling the annual service. This will be via reminder emails four weeks before your annual service date.
b. You must provide access to the boiler and ensure a qualified engineer can perform the service at the agreed-upon date and time slot.

4. Reporting Additional Issues:

a. If the engineer identifies any faults or issues with the boiler during the annual service, this will be provided to our customer service team to provide a quote to fix and keep a record.
b. Any repairs or replacements required beyond the scope of the annual service will be subject to separate charges and arrangements.

5. Payment and Renewal:

a. The Home Priority Service Plan is subject to a monthly or fee, as agreed upon during enrolment.
b. Payment must be made by direct debit and collected on the month's last working day.
c. The plan will automatically renew at the end of the coverage period unless cancelled by either party with prior notice.

6. Termination:

a. Either party may terminate the plan by providing written notice within the agreed notice period of 30 days, either by email or to our physical office address.
b. Termination by the customer before the end of the coverage period may mean they are not eligible for a refund of any remaining fees.

7. Limitation of Liability:

a. Our liability is limited to performing the annual service outlined in the plan.
b. We are not liable for any damages or issues arising from pre-existing faults or issues with the boiler.

8. Compliance with Regulations:

a. We will perform the annual service in compliance with applicable laws, regulations, and industry standards.
b. It is your responsibility to ensure that your boiler and related systems comply with all relevant regulations and requirements.

By enrolling in our Home Priority Service Plan, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms and conditions constitute the entire agreement between you and our company regarding this plan.